Shipping policy

PRODUCTION AND SHIPPING POLICY
This Production and Shipping Policy describes how Kraft Life, LLC processes, ships, and delivers orders placed through our website.

SECTION 1 - SHIPPING OPTIONS
Domestic Shipping Options:
Standard Shipping (Estimated 5–8 Business Days)

Free Local Pickup:
Customers may select free local pickup during checkout when available. Customers will receive a notification when their order is ready for pickup.

SECTION 2 - ORDER PROCESSING AND PRODUCTION TIME
Orders are typically processed within 14 business days, excluding weekends and public holidays.

Because many products sold by Kraft Life, LLC are custom made to order, production times may vary depending on order size, customization, and product availability. Custom decorated items may require additional production time before shipment.

Estimated production timelines are provided for general guidance and are not guaranteed.

Once an order has shipped, customers will receive a shipping confirmation email with tracking information.

SECTION 3 - SHIPPING TIMES
Shipping times are estimates provided by the shipping carrier and are not guaranteed.
Actual delivery times may vary depending on factors such as weather, carrier delays, high shipping volumes, or other circumstances beyond our control.

SECTION 4 - RUSH ORDERS
At Kraft Life, LLC, we understand that sometimes timelines are tight and last-minute needs arise. While our standard production turnaround is approximately 14 business days, we offer rush services on a limited, case-by-case basis.

Rush Order Eligibility
Rush orders are subject to current production capacity and material availability.
Not all order types, quantities, or decoration methods qualify for rush service.
Rush requests must be approved prior to order placement and payment.

Rush Turnaround Time
Rush orders are typically completed within 2–7 business days, depending on the scope of the project.  Turnaround time begins only after final proof approval and full payment are received.

Rush Fee Structure
Rush fees are applied to prioritize your order within our production schedule and cover expedited handling:
     2–3 Business Day Turnaround: +50% of total order cost
     4–5 Business Day Turnaround: +35% of total order cost
     6–7 Business Day Turnaround: +20% of total order cost

Minimum rush fee: $50

Additional Considerations
Expedited shipping (if required) will be charged separately.
Delays caused by late approvals, artwork revisions, or customer-supplied items may void rush timelines.

Kraft Life, LLC reserves the right to decline rush orders that may compromise quality or existing production commitments.

Quality Commitment
Even under rush conditions, we maintain our commitment to delivering high-quality products. However, slight limitations in design adjustments or production flexibility may apply due to accelerated timelines.

Kraft Life, LLC is not responsible for delays that may impact event deadlines once an order has been placed.

SECTION 5 - ORDER CANCELLATIONS
Because many items are custom produced, order processing begins shortly after an order is submitted.

Orders may not be cancelled once production has begun. If you need to request a cancellation, please contact us as soon as possible and we will review your request.

SECTION 6 - RETURNS AND EXCHANGES
Due to the custom nature of many products sold by Kraft Life, LLC, all sales are final.

Returns or exchanges are only offered if a product is defective due to an error made by Kraft Life, LLC.

SECTION 7 - DELAYED ORDERS
If there is a significant delay in processing your order prior to shipment, we will notify you and may offer the option to cancel your order for a full refund.

Shipping carrier delays after the order has shipped are outside the control of Kraft Life, LLC.

SECTION 8 - LOST, STOLEN, OR DAMAGED SHIPMENTS
Once an order has been transferred to the shipping carrier, Kraft Life, LLC is not responsible for delays, lost shipments, stolen packages, or damage occurring during transit.

If your package is marked as delivered but cannot be located, customers should first check with household members, neighbors, or the delivery carrier.

If your shipment arrives damaged, please contact us so that we can assist you in filing a claim with the shipping carrier.

SECTION 9 - INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.

Kraft Life, LLC is not responsible for orders shipped to an incorrect address provided by the customer.

SECTION 10 - SHIPPING CARRIER RESPONSIBILITY
Once an order is handed to the shipping carrier, responsibility for delivery is transferred to the carrier.

Kraft Life, LLC cannot guarantee shipping transit times or delivery dates provided by carriers.

SECTION 11 - LOCAL PICKUP
If local pickup is selected, customers will receive a notification when their order is ready. Orders must be picked up within a reasonable timeframe after notification.

SECTION 12 - CONTACT INFORMATION
For questions about this Shipping Policy, please contact:

Kraft Life, LLC
Phone: (540) 967-8183
Email: customerservice@kraftlife.com