Refund policy

RETURN POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

To start a return request, contact us at customerservice@kraftlife.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can always contact us for any return questions at customerservice@kraftlife.com.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Because many of our products are custom made to order, certain types of items cannot be returned.

Non-returnable items include:

  • Custom or personalized products
  • Special order items
  • Items that have been worn, washed, or altered
  • Sale items
  • Gift cards

Minor variations in color, placement, or size resulting from the decoration or manufacturing process are considered normal production tolerances and are not considered defects.

CUSTOM DESIGN APPROVAL
Customers are responsible for reviewing and approving any design proofs prior to production. Kraft Life, LLC is not responsible for errors that were approved in a final proof, including spelling, layout, colors, or sizing.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective due to an error made by Kraft Life, LLC.

EXCHANGES
The fastest way to ensure you receive the item you want is to return the item you have and place a new order for the desired item once the return has been approved.

REFUNDS
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within approximately 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at customerservice@kraftlife.com.